Frequently Asked Questions about the Personal Injury Careline

What entitles me to make a claim for compensation?

If you have been injured in any non-fault accident within the last three years, you could be entitled to claim compensation for your injuries. Our claims staff will asses whether you are entitled to a claim or not within minutes.

What does the claims process involve?

• You contact us

  When you contact us, you will be speaking to one of our legally qualified claims executives. You will be provided with a helpful and friendly service and you can begin the claims process.

• We Gather The Initial Information

  We will discuss with you in confidence about the accident circumstances and the injury that you have sustained. If you satisfy the basic criteria to make a claim for compensation we will arrange a suitable time for the solicitor to contact you at your convenience.

• We will pass your claim to a Solicitor

  The Solicitor will discuss the claim with you in more detail and if the case is accepted, you will be sent out some paperwork. The Solicitor will be there for you from beginning to end and will help you with all the documents. Most of the work will be done by your Solicitor, and the claim won’t take up much of your time.

• The Solicitor will proceed with your claim

  The Solicitor will send out a letter of claim to the defendant. This is to inform them of your intention to claim for compensation for the injury caused to you. You will then be asked to go for a medical assessment to see how badly your injury has affected you. Lastly, your appointed solicitor will assess your loss of earnings and out of pocket expenses and try to recover these.

• Successful Claim

  If your claim is successful, you will keep 100% of your compensation.

• Unsuccessful Claim

  If your claim is unsuccessful, you will not be liable to pay a penny

How much Compensation should I expect?

It all depends on the extent of the injuries you have suffered, average compensation claim ranges anywhere from £2,000 to £10,000. Serious or persistent injuries are substantially more. Other factors such as loss of earnings and out of pocket expenses are also recoverable.

Will it cost me anything to claim?

Absolutely nothing*, under Persoanl Injury Careline’s unique compensation scheme your claim for compensation is totally free; whether your claim is successful or not you have nothing to pay. The Solicitor who will act on your behalf will recover all of there costs from the party at fault.

I want to get started, what should I do now?

If you have been injured through no fault of your own and feel you deserve compensation please call our helpline on 0161 7131735 or fill out the claims form online. Your claim will be dealt with by our experienced claims handlers.

*charges may be applicable in exceptional circumstances